Complaints & Appeals

How to attract, recruit and maintain a dedicated skilled and loyal workforce in the health sector (Aged Care)

This seminar is based on research from a recent royal commission report into the aged care sector and a workforce strategy that followed. The strategy outlined a number of skill gaps across the aged care sector, including a significant lack of management & leadership knowledge and skills. This was identified across all levels of staff, including management and supervisors. Based on the workforce strategy, I have put together an educational seminar. The seminar includes a lot of practical ideas and ‘How To’ methods. The purpose of the seminar is to develop and build knowledge and skills of people working across the aged care sector.

Main topics

• Attract and recruit the best people
• Show time – you’re on show...
• Ensure candidates get excited about the job - Learn the secrets of good interview techniques
• What most recruiters miss when making a selection - Referee checking
• Selling the message and sharing the story
• How to influence people with positive expectations of the organisation
• Execution of onboarding is paramount – Get it right - Excellence is the mantra
• We are in the business of PEOPLE. – ‘Give a Dam’ – Really, really, really ‘give a dam’. Listen Listen. Listen
• ‘We have a meeting today”. How to conduct a successfully meeting. Things to do and things to avoid
• Capital investment – On-going people development
• How to provide your people with a sense of teamwork (community) and good will
• How to run a successfully rewarded and recognised program on a shoe string budget
• What to do when people leave

Bio. Kevin Egan

MBA, Adv. Dip, CIV TAE.

Kevin has lived and worked in Australia for most of his professional life. He started his career working on a factory floor. Not satisfied with factory work, he set off on a journey to create a successful life and career. This is a remarkable story of a person who was intellectually, economically and emotionally bankrupt and worked his way from obscurity to personal and business success.

During his career, Kevin has acquired a wealth of knowledge and experience working across various Australian businesses and industries. These include: local and state government, transport and logistics, retail, warehousing, sales, finance and education.

Kevin has held various positions, including senior partner, state and national management positions and senior consultant roles. He holds a Master’s degree in business administration and is a published author.

Kevin’s local business and academic skills make him the ideal speaker for this seminar.

With a passion for education, entrepreneurship, and technology he’s been able to shape the vision of IHNA. Equipped with a Master’s in Business Administration and qualified in Mechanical Engineering, Bijo has had extensive project management and business management experience. He’s used this experience to enable new and innovative programs to push the envelope for career-focused healthcare training. Bijo has worked worldwide and has had the opportunity to be a well-respected and prominent community figure in Australia, Malaysia, and India. As the acting CEO of IHNA, he oversees and manages the operational activities, systems, and policy implementation of the organisation. He’s also a member of GAICD (Graduate of the Australian Institute of Company Directors) and currently pursuing a PhD in Corporate Governance in the Educational Sector at Swinburne University.

With a dedication to teaching, research, and industry consultancy he’s published over 45 referred research and conference papers and. Dr Hewege holds a PhD in Management, a Master of Business Administration Degree, and a Bachelor of Science in Business Administration with Honours. He’s well-regarded on a wide spectrum of research areas including corporate social responsibility, management controls of transitional economies, marketing, logistics, international business, and research methodology. Dr Hewege has also accumulated over 20 years of teaching experience on undergraduate and postgraduate levels in Australia and internationally.

Led by a deep passion for nursing, Professor Chair has held a number of positions in both the private and public sectors of the healthcare industry in Australia, New Zealand, Singapore, and Hong Kong. These positions include Hospital Manager, Director of Nursing, Deputy Director of Nursing, Senior Supervisor, Unit Manager, Principal Educator, Senior Lecturer, Associate Professor, Director of Undergraduate Studies, and Director of Post-Graduate Studies. He’s also been a foundation member of two Schools of Nursing in Australia and is currently working at Central Queensland University as Assistant Dean Community Engagement, School of Nursing and Midwifery.

With more than 20 years of experience in the field of accounting and finance, Pankaj has experience across financial reporting, taxation, and auditing, with established skills in corporate finance, financial analysis, taxation, accounting, and auditing. He holds Bachelor of Commerce and is also a Certified Public Accountant (AUS) and Chartered Accountant (India). Pankaj has been working with the HCI Group for over eight years and is responsible for managing financial aspects of the entire group.

Dedication to innovation and technology, Dr Shisir is a senior researcher and academic specialising in ICT and innovation policy with a strong track record of serving the Australian tertiary education for over five years. He heads Heathovation, an HCI subsidiary dedicated to the latest technologies and collaborative tools in the design and delivery of healthcare education. Dr Shisir leads multi-disciplinary research on the design, development, delivery, execution, and evaluation of cutting-edge ICT technologies to improve tertiary education systems and healthcare service delivery. His professional affiliations include: Australian Computer Society (ACS), Centre for ICT for Development, Nepal (ICT4D) and Nepal Research and Education Network (NREN).