CHC52021 – Diploma of Community Services (Case Management)

• Amount of Training is 1410 Hours
• Blended

20 Units are required for the award for this qualification including:

• 12 core units
• 8 elective units

CORE UNITS

CHCCCS004	Assess co-existing needs
CHCCCS007	Develop and implement service programs
CHCCCS019	Recognise and respond to crisis situations
CHCCSM013	Facilitate and review case management
CHCDEV005	Analyse impacts of sociological factors on people in community work and services
CHCDFV001	Recognise and respond appropriately to domestic and family violence
CHCDIV001	Work with diverse people
CHCDIV002	Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003	Manage legal and ethical compliance
CHCMGT005	Facilitate workplace debriefing and support processes
CHCPRP003	Reflect on and improve own professional practice
HLTWHS004	Maintain work health and safety

ELECTIVE UNITS

CHCCSM009	Facilitate goal-directed planning
CHCCSM010	Implement case management practice
CHCCSM012	Coordinate complex case requirements
CHCCSM016	Undertake advanced assessments
CHCCDE028	Work within organisation and government structures to enable community development outcomes
CHCPOL003	Research and apply evidence to practice
CHCDEV004	Confirm developmental status
CHCCSL002	Apply specialist interpersonal and counselling interview skills

Students completing this qualification can further their studies and go on to do:

• CHC62015 – Advanced Diploma of Community Sector Management
• BCHC51015 – Diploma of Counselling
• CHC53315 – Diploma of Mental Health
• CHC50421 – Diploma of Youth Work
• BSB50420 – Diploma of Leadership and Management
• HLT54121- Diploma of Nursing
• Bachelor of Social Work

Students will eligible for one year worth of credit for IHM’s Bachelor of Social Work course.

The jobs can be wide and varied including being a:

• Senior Youth Worker
• Aboriginal Housing Worker
• Community Development Worker for Social Housing
• Assistant Community Services Worker
• Community Work Coordinator
• Support Facilitator (Disability)
• Support Facilitator (Community Services)
• Community Housing Worker
• Assistant Community Worker
• Coordinator of Volunteer Work
• Community Access Coordinator
• Pastoral Care Counsellor
• Youth Housing Support Worker
• Housing Manager
• Welfare Support Worker
• Case Coordinator (Disability)
• Housing Assistant
• Community Recreation Coordinator
• Community Housing Resources Worker
• Family Services Coordinator
• Pastoral Care Worker
• Community Worker

The total tuition cost for domestic students for the CHC52021 – Diploma of Community Services (Case Management).

State	Funding
Victoria	Check with us for Domestic Scholarships VET Student Loan is Available for Eligible Students.* (VET Student Loans is a loan scheme that assists eligible full fee paying students studying an approved vocational education and training (VET) qualification to pay their tuition fees.)
Western Australia	If the student is eligible, for Government funding, student pays: $1,514.70 If holds valid concession student pays $448.80
New South Wales	Check with us for Domestic Scholarships

*This training is delivered with Western Australian and Commonwealth Government Funding.

*The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees

*Over 50 years of age? Speak to our team to avail 50% course fee scholarship.

To know more about the IHNA Fees & Charges, click here.

Melbourne (Heidelberg) Campus 597-599, Upper Heidelberg Road, Heidelberg Heights, VIC – 3081, Australia, Phone: (03) 9450 5100

Perth Campus Level 2, 12 St Georges Terrace, Perth, WA – 6000, Australia, Phone: (08) 6212 8200

Sydney Campus Level 7, 33 Argyle Street, Parramatta, NSW – 2150, Australia, Phone: (02) 8228 6400

North Melbourne Campus 201/187 Boundary Rd, North Melbourne, VIC 3051 Phone: (03) 9450 5111

MODE OF DELIVERY

BLENDED

(Blended: online real time theory tutorials and simulation with face to face PEP at a relevant work place)

The course is provided through blended mode of delivery. It will be delivered over 1410 hours including theory, tutorial,simulations and formative activities (1020 hours), summative assessment (150 hours) and 240 hours of professional experience placement (PEP).Besides the above structured learning, students are advised that they will be required to do unstructured learning as assigned.

The simulation training is for review of the learning activities, practicing communication, work based skills, management skills and to undertake other assessments e.g.: group presentation/individual presentation.

20 contact hours per week will be delivered through online learning which includes theory and simulation based training and Professional experience placement.

Besides the above structured learning, students are advised that they will be required to do approximate 15 hours per week of unstructured learning.

The delivery mode is subject to your eligibility to access state funding requirements and other conditions, please contact our admissions consultants to know more.

Students are required to attend online sessions for 20 contact hours per week and professional experience placements.

• 18 years of age and above at the time of commencement of the course
• Successful completion of an Australian Year 12 qualification or equivalent possess basic computer skills
• Mature age students (22+) will also be considered without the minimum education requirements. Each case will be reviewed individually to ascertain the capacity of the student to meet course requirements

Additional Requirements

Language, Literacy and Numeracy (LLN) requirement

All students are required to undergo the LLN test proffered by IHNA for their suitability to be determined for undertaking the course successfully.

Digital literacy

Basic computer skills covering the most common usages of a computer, including managing computer files, word processing, using spreadsheets and databases; creating presentations; finding information and communicating using computers; and being aware of social and ethical implications of Internet use. Having own computer (desktop or laptop) to facilitate the training and assessment. Recommended Laptop requirements: Core i3 Processor, 4 GB of RAM, Operating system; Windows 7 or later version, screen 10” or higher, Microsoft Office or Open Office program, Adobe Reader and Antivirus Program.

Professional Experience Placement (PEP) requirements

A satisfactory National Police Clearance (NCC) or Australian Federal Police (AFP) Clearance certificate

Immunisation records

Working With Children check (WWCC)

National Disability Insurance Scheme (NDIS) clearance

Students must declare a disability or disorder (if any), or if they are on any medication which may require reasonable adjustments.

Note: Where a student breaches any of these requirements, they could be excluded from their practical placements.

Our approach is to collect evidence on whether the student can perform to the standards of the workplace. This is based on the relevant unit of competency, and you’ll find these tools being used:

• Theory Assessment
• Simulation Based Assessments (SBA)
• Professional Experience Placement (PEP)

The 20 units included in this course have been grouped into 6 different skill sets. They are:

• Managing Community Workplace Requirements
  • CHCLEG003 Manage legal and ethical compliance
  • HLTWHS003 Maintain work health and safety
  • CHCDIV001 Work with Diverse people
  • CHCDIV002 Promote Aboriginal and /or Torres Strait Islander cultural safety
• Communication Skills
  • CHCCSL002 Apply specialist interpersonal and counselling interviewing skills
  • CHCMGT005 Facilitate workplace debriefing and support processes
• Research and Application of New Skills
  • CHCPOL003 Research and apply evidence to practice
  • CHCPRP003 Reflect on and improve own professional practice
  • CHCCS007 Develop and implement service programs
• Crisis Management
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCDFV001 Recognise and respond appropriately to domestic and family violence
• Case Management
  • CHCCSM009 Facilitate goal directed planning
  • CHCCSM010 Implement case management practice
  • CHCDEV004 Confirm client developmental status
  • CHCCCS004 Assess co-existing needs
  • CHCCSM016 Undertake complex case requirements
• Community Service Provision
  • CHCCDE028 Work within organisation and government structures to enable community development outcomes
  • CHCDEV005 Analyse impacts of sociological factors on people in community work and services
  • CHCCSM013 Facilitate and review case management

The rationale for creating skill sets is to offer students exit points which may lead to gaining a specific set of skills and credit for units in relevant undergraduate-level courses.

With RPL we assess your competency based on formal, non-formal, informal learning or direct work experience based on the required knowledge and skills of the course.

We use CT where you’ve completed units of study at another TAFE College or Registered Training Organisation that meet the requirements of another course. We grant credit according to the Certification, Issuing, and Recognition of Qualifications and Statements of Attainment. Assessing a CT is free.

If you’re eligible for RPL or CT you may be able to complete the course in a shorter duration with reduction to total course fees. Check your eligibility with us.

What is a L – Portfolio?

L – Portfolio is a collection of work, skills and interests (evidence) in an electronic format that showcases learning and experience over time.

When you think about your L-Portfolio and the types of evidence that it contains, it is important to think carefully about its purpose and intended audience.

Your L-Portfolio may contain all or some of the following:

• Files of various formats (text, pictures, video, etc.)
• Evidence related to courses taken, programs of study, etc.
• Writing samples (which might include several drafts to show development and improvement)
• Projects prepared for class or extracurricular activities
• Evidence of creativity and performance
• Evidence of extracurricular or co-curricular activities, including examples of leadership
• Evaluations, analysis and recommendations

Uses of L-Portfolio

Recognition of Prior Learning application:

Our RPL tool is in the form of an L-Portfolio, and allows students to put on record all their life experiences, interests and skills. Not only will their academic achievement be listed out, but also any life experiences that could potentially be taken into account for extra credit as Recognition of Prior Learning. For instance, an individual who has taken care of his or her bedridden parent has already gained valuable caregiver experience, which could be chalked up against practical expertise and added to their resume.

This L-Portfolio could be sent to employers when applying for work, to universities while applying for extra credits through RPL, or in any other ways to market their expertise.

Showcase/Professional L Portfolios

These L-Portfolios are used as a way to demonstrate (showcase) the highlights of a student’s academic and professional career.

Learning Portfolios

These portfolios are typically created by a student as part of a course as a way to demonstrate learning and the learning process. These portfolios are often shared with other students to elicit peer feedback. Learning portfolios support the idea of formative feedback as an essential part of the learning process.

1. Application: Submit your online application by clicking “Apply Now” on the top right corner of the course page.
2. Interview: Once you’ve met IHNA’s eligibility criteria you will be contacted for an interview with an admissions consultant
3. Offer Letter: If you’re successful with the interview you will be offered a place for the course as per the availability of each intake.
4. Enrolment Fee: After signing the offer acceptance an invoice will be issued for the course. You may be eligible for government funding, so please call our team to know more.
5. Confirmation of Admission: We will issue a conformation of admission once the enrolment fee has been received.

Call us on 1800 22 52 83 for any questions regarding your application.

• How long will it take to complete this course?

  Duration of the course is 78 weeks

• Can I study at my own time ?

  Yes, you can study at your own time however if you are a domestic student receiving government funding it is mandatory that you attend classes.

• Do I need to visit campus for any session ?

  Domestic students are required to attend classes online. You may have to come to campus to complete the PEP for HLTWHS003 in semester 1 or choose to complete it in Sem 3 during PEP

• Can I do the practical assessment or Simulation based assessment (SBA) at campus?

  SBAs (Simulation Based Assessments) can be done online.

• Is there any flexibility in attending SBA ?

  Ideally it would be best to attend the SBA when it is scheduled by the trainer. Some of the SBAs require an audience which may be difficult to achieve if all the students do not show up for SBA at the scheduled time.

• Do you Offer professional experience placement (PEP)?

  IHNA (Institute of Health and Nursing Australia) assists students in finding placement. However, we highly recommend students to volunteer at a community service organisation which might to lead to gaining work placement or even a job.

• Can I do 1 day in Morning batch and remaining sessions on Evening batch?

  Students should stick to morning or evening batch. It’s not recommended that students switch. If student cannot make it on the scheduled time because of extenuating circumstances, then they can attend the other session or listen to the recording.

• If I choose the morning 5-day class batch, in case I am unable to attend any 1-day class, can I study it on my own time?

  Yes, you can catch up what you missed by listening to recordings and contacting the trainer on support days.

• Is the PEP flexible?

  PEP is flexible in terms of which days you complete the placement. The total number of hours to be completed and the activities to be completed are not negotiable. You can do more than the required hours but not less than the stipulated 240 hours.

• Are the SBA and PEP mandatory?

  Yes, SBA and PEP are mandatory.

• How many days I must attend class? Is there any flexibility in attending class?

  Classes are scheduled on Monday to Friday, Thursday and Friday from 9am 1 pm AEST and 5 pm to 9pm AEST, Lecture and tutorial classes run from Monday to Thursday. Friday is support session. Student engagement is mandatory in all five days. It can be captured through attending classes, completing activities in canvas and completing assessments in student hub.

• Can I fast track this study?

  You can fast track if you have RPL or credit transfer for some of the units. If you are a full fee-paying student, you can fast track it.

• Can I get RPL or credit transfer?

  RPL and credit transfer is possible provided you have the proper evidence to prove you have the relevant knowledge and skills.

• Can I complete the course fully online without attending class?

  The course has PEP which is face to face in a relevant workplace. Theory and simulation can be completed online.

• Is there any pre-recorded session?

  Pre-recorded session for all units are available to students in canvas.

• Is it mandatory to attend full day class?

  It’s not mandatory to attend full day of class but it is important to show evidence of participation by engaging in class, completing canvas activities and engaging with trainers

• Is there any problem if I missed 01 – 02-hour class on a scheduled day?

  Students will be able to catch up if they miss a one or two hours. However, its ideal not to miss the first couple of hours.

• What software proficiency I will learn in SBA?

  You will be using 3 different platform to complete the course, Student hub, Canvas and MS office suite.